Process

Nowadays, the McDonald have offer many variety types of fast food to customers. It divided into burgers, sandwiches, chicken, breakfast, salads, snacks, McCafé, beverages,  desserts and shakes.

McDonald’s have offered many types of promotion, one of it is weekday breakfast special promotion. The McDonald’s Malaysia has offered 5 types of choices at a cost as low as rm4 for every weekday morning. But, the promotion for this is only available for limited period only and it starts from 4am until 11 am. The McDonald’s also provided McValue lunch and dinner for their customers and is it only for RM5.95 with all 10 of your favorite McDonald’s meals. For the McValue lunch is start from 12pm-3pm whereas the dinner is start from 6pm – 9pm for every day. Besides that, all of the foods are subject to 5 % government tax. Furthermore, the McDonald’s also have provides something special for kids such as exciting toys and collectibles. This event are available for limited time only so who are interest with each must be head down to your nearest McDonald's restaurant now and start collecting them.

The McDonald’s has offered many valuable services to their customers such as free Wi-Fi, Arch Card and Play Places and Parties. The McDonald has provided free Wi-Fi for every customer and their customers can enjoy food at there and it also can online. The customers especially for the children, they can celebrate their birthday party at there because it is really fun for kids. Besides that, with the Arch Card it is a great gift for their kids, employees and client. So, at McDonald’s it bring us many benefits such as convenient, save more time and enjoy delicious food.

The McDonald’s has provided many types of training and development courses. There are 4 types of training such as practical skills, time management skills, team skills and communication. Under the practical skills, it train their workers by delivering exceptional customer service and handling money whereas the time management skills it teach them about the organizing yourself so you’re always  be prepared and no need to rush and the importance is always being punctual. For the team skills, it provided them to be learning the work along and no always dependent on other people or contributing to the team whereas the communication is means that interacting with colleagues, management team and our customers.

Basically, the McDonald’s would improve their company brand awareness by TV advertisement or in newspaper, website, billboard, and it also can increase the company sale or means that profit. For the length of franchise agreement is 10 years before they can start their business.